FAQ

Here you will find the answers to the most frequently asked questions. Please contact us for additional information.

Reservations

How can I make a reservation?
You can make a reservation to fill in the booking form on our website or to send us a email with your booking details.
For how many people can I make a reservation?
Can I make a late booking prior departure time?
How can I cancel a reservation?

Departures

Where do I meet the driver for my departure transfer?
The driver will pick you up at the reception of your hotel or at your address when you stay in a appartment.
How many hours before the departure flight do I need to be at the Airport?

Payments

Which payments options are there?
Payments can be done bij credit card online, bank transfer, Paypal, Ideal, credit/debit card in the car, cash and on account.
Can I pay with a credit card?
Can I pay on account?

Arrivals

Where do I meet the driver when I arrive?
The driver will pick you up at the arrivals just afther the baggae claim.
How do I rercognize the driver?
How many time do I have to collect my bagge when I arrive at the Airport?

Sightseeing Tours

How can I book a sightseeing tour?
Our tours are very flexibel because you can assemble every tour by yourself. You can book a sightseeing tour to send us a email with your requests. 
Is the driver also a guide?
Can I book extra hours during my sightseeing tour?

Terms & Conditions

What are the cancellation conditions?
If you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 day of the scheduled departure, there is a 100% cancellation fee.
Where can I find the terms & conditions?

Rates

Are the rates always a fixed price?
Yes our rates are always a fixed price, even when there is a traffic jam or road block. We may charge additional costs in the following situations: When there are extra stops during your transfer, when we have to wait more then 90 minutes after you arrive at the Airport, when we have to wait more then 20 minutes after the departure time of your city transfer or when the driver has to drive more then the agreed kilometers during a disposal/hourly service or sightseeing tour.
Are the rates incl. all costs, for example VAT, Meet & Greet, toll, parking costs?

Vehicles

What type of cars can I book?
You can book executive cars, VIP cars, luxury minivans, luxury minibuses and touring coaches.
Can I eat or drink in the car?
Is it possible to order champagne in the car?
Are the cars wheelchair accessible?
Are pets allowed in the cars?

Special Requests

Is it possible to make extra stops during my transfer?
Yes it is possible to make extra stops during your transfer. There is a possibility to pay a additional fee (depends on how long the stops takes or where the stops are).
Do you have child seats?
Do you offer 24/7 services?
Can I order a car of a certain brand?
Can I get discount?
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VIP Travel Services has become the
premier Dutch Limo Service by
providing their clients with
impeccable service, the best
selection of business limousines
and the most flexible rates in the industry.

 

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Contact

A Winterstraat 12, 1109 BE Amsterdam, The Netherlands E info@viptravelservices.nlT Office: +3120 225 99 89T Mobile: +316 518 71 518
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