Terms & Conditions

By using the services of VIP Travel Services you will agree with the following terms and conditions:

Article 1: Reservations

  1. You can make a reservation online on our website or you can send a email to reservations@viptravelservices.nl with your reservation details. VIP Travel Services will confirm a booking by email.
  2. Reservations are valid when VIP Travel Services received a prepayment. When we did not received a prepayment it is not possible to use our services.
  3. When you book at least 10 hours before the scheduled departure time we will guarantee an available car with driver (with the exception of the Mercedes Sprinter buses and the Touring Coach). The pick up address or drop off address has to be in Amsterdam or at AMS Schiphol Airport.

Article 2: Liability

  1. The tenant of the car with driver is always responsible for himself and his company.
  2. In case of any damage in or to the vehicle caused by one of the passengers shall be recovered from the tenant.
  3. It is not allowed to smoke or use drugs in one of the vehicles.
  4. It is not allowed to consume your own food or drinks in one of our vehicles.
  5. When one of the passengers becomes ill and have throw up in the car, VIP Travel Services is allowed to charge a minimum amount of € 250,- cleaning costs and income spoilage.

 Article 3: Arrival Instructions

  1. After arriving at the Airport we requests you to switch on your mobile phone. Our chauffeur will send you a text message with information where he will meet you. When you can't find our chauffeur and you can't reach him on his mobile phone we requests you to contact VIP Travel Services immediately. When your flight is delayed please contact us immediately so we can pick you up at the correct new arrival time without any extra costs (maximum 6 hours without any extra costs). There is an additional fee of € 50,- when your flight is delayed more than 6 hours after the original arrival time.
  2. If there are any changes in your flight number or flight date (for example a reschedule) we requests you to contact VIP Travel Services immediately. When you cancel or reschedule your pick up date or pick up time within 24 hours of the original departure date and time there is no refund possible.

Article 4: City Transfers

  1. Our rates are only valid for city transfers who starts or ends in Amsterdam or Amsterdam Schiphol Airport.
  2. When you make a booking online and the departure address is outside Amsterdam we will charge the extra kilometers from Amsterdam to the departure address.

 Article 5: Waiting Time

  1. For Airport pick up International flights: 90 minutes free waiting time is included after the plane has landed. After that, an additional minimum charge of € 30,- (depends on how long our driver has to wait) will apply.
  2. For Airport pick up European flights: 60 minutes free waiting time is included after the plane has landed. After that, an additional minimum charge of € 30,- (depens on how long our driver has to wait) will apply.
  3. For city transfers: 20 minutes free waiting time is included after the departure time. After that, an additional charge of €15,- for every 15 minutes will apply.

 Article 6: Disposal / Hourly Service / Sightseeing Tours

  1. Minimum hire for a disposal/hourly service for example financial roadshows, sightseeing tours, private tours or standby services is 2 hours for a Mercedes E class, Mercedes V class, Mercedes Vito or Mercedes S class. For Mercedes Sprinter buses and Touring Coaches the minimum hire is 3 hours.
  2. There are 40 kilometers free of charge for every hour. For example: by a booking of 3 hours you will get 120 km free of charge. Thereafter we will charge € 0,90 cent for each extra kilometer.
  3. A disposal, hourly service or sightseeing tour starts and ends in Amsterdam or AMS Schiphol Airport. When the disposal, hourly service or sightseeing tour ends at another destination we will charge the extra kilometers back to Amsterdam.

 Article 7: Force Majeure

  1. VIP Travel Services is not responsible for any delays, changes or cancellation of service due to force majeure or to other circumstances that are unforeseeable or beyond our control. For example accidents suffered by third parties on the transfer route, unexpected traffic jams, unexpected breakdowns, police checkpoint’s, terrorism, extreme water conditions etc.
  2. VIP Travel Services is not responsible for any errors of his subcontractors.

 Article 8: Lost Property

  1. VIP Travel Services is not responsible for lost items in the vehicles.

 Article 9: Cancellations

  1. If you cancel at least 3 days in advance of the scheduled departure, there is no cancellation fee.
  2. If you cancel between 2-3 days of the scheduled departure, there is a 50% cancellation fee.
  3. If you cancel within 2 days of the scheduled departure, there is a 100% cancellation fee.
  4. We cannot refund entrance tickets.
  5. If we have to make a refund by Paypal there will be an cancellation fee of 3%.
  6. Cancellations are valid when VIP Travel Services receive a cancellation by email.

Article 10: No Show Policy

  1. In case of No Show, 100% amount will be deducted and there will be no refund.
  2. For pick up transfers from the Airport we will charge a no show 30 minutes after the baggage is handled.
  3. For city transfers we will charge a no show 40 minutes after the scheduled departure time.

Article 11: Discount Codes

  1. Discount codes are only valid for the specific service which VIP Travel Services has approved.
  2. In case of fraud we will cancel the booking.

Article 12: Vehicles

  1. VIP Travel Services guarantees that the vehicles are constantly monitored to prevent possible breakdowns.
  2. If due to breakdowns the vehicle can't drive further, VIP Travel Services will arrange an another vehicle or the tenant will be compensated for the remainder of the ride.
  3. VIP Travel Services will always provide Mercedes vehicles. When a Mercedes vehicle is not available fors some reason, VIP Travel Services will provide a vehicle equivalent to a Mercedes.

Article 13: Rates

  1. Our rates are incl. VAT, meet & greet Airport pick up service with nameplate, free wifi on board and bottled water.
  2. We don't charge administration costs, credit card fees, parking costs at the Airport or parking costs in the cities, fuel surcharge, night surcharge, gratuity costs or State sales taxes. We only charge parking costs during sightseeing tours.
  3. Our rates are excl. VAT, drivers lunch, dinner and overnight. We only charge a fee for lunch and dinner by bookings from 8 hours and more.

Article 14: Payments 

  1. Payments can be done by credit card, bank transfer, Paypal, Ideal, by invoice or on account (only for regular customers).
  2. For a payment by bank transfer we need to receive a prepayment before you can use our services.
  3. When you make a payment by bank transfer we need to receive the full amount (no shared bank costs).
  4. When you make a payment by Paypal there will be an additional fee of 3%.
  5. We always need a prepayment before you can use our services.

Article 15: On time Guarantee

  1. We offer you a 100% on time pickup guarantee. If your driver is more then 5 minutes too late you will get 50% discount on your transfer (with a maximum f € 50,-) or 1 hour for free on your sightseeing tour or hourly service (except in case of force majeure).
  2. This does not apply in the following cases:  

- Force Majeure. In article 7 you will find the definitions of force majeure

- When you make a booking within 10 hours before the scheduled pick up time

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VIP Travel Services has become the
premier Dutch Limo Service by
providing their clients with
impeccable service, the best
selection of business limousines
and the most flexible rates in the industry.

 

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Contact

Amsterdam, The Netherlands E info@viptravelservices.nlTOffice: +3120 225 99 89T Mobiel: +316 518 71 518
CC: 34153488
VAT: NL001597561B43
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